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The main aim of Europe Direct is to provide European citizens with general information on the European Union. Other aims include the answering of questions on political activities of the European Union and promoting European integration. Advice and practical tips on rights entitled to Union citizens are provided.

Inquiries, in any of the current 24 official languages, are processed in a central contact point and answered in the same language. The customer service staff must be fluent in at least three languages and have a university degree.

Europe Direct support is available via telephone (free of charge within the EU and on a uniform number), e-mail or web-chat. The network of EU-wide 500 information centres (16 in the UK,10 in Ireland, 3 in Malta) are open to the public. These centres are run by national or private organisations under a public contract. They are co-funded by the European Commission.

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